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Video Transcription - Complaints about industrial action

This is a written description of the 'Complaints about industrial action' video which is available on our website and on our YouTube channel.

Resource/Document

Industrial action - CS051903

A student was in the final year of an undergraduate degree course at the time of the industrial action. They complained to the provider that lectures and tutorial support were withdrawn by the teaching staff over several weeks. They requested a partial refund of tuition fees.

Cases

Industrial action - CS051904

A student was on a foundation degree at the time of the industrial action. They complained to us that they had missed lectures and seminars because of the industrial action.

Cases

Industrial action - CS052204

A student complained about the impact of industrial action on their studies. The provider rejected the complaint and said that it had taken steps to make sure that students could complete their assessments and it had delivered alternative sessions for those sessions that were missed.

Cases

OIA publishes industrial action case summaries

We have published our second set of case summaries of complaints that arose from last year’s USS pensions-related industrial action.

News

Industrial action: minimising the impact on students

Information about complaints arising from industrial action

News

Handling complaints arising from significant disruption

Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.

Page

Coronavirus - CS112006

A student complained to their provider about the disruption to their studies resulting from industrial action in 2019 and 2020, and the coronavirus lockdown from March 2020. The student wanted financial compensation or a fee refund.

Cases

Coronavirus - CS112008

A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching when during lockdown when there was a move to online lessons.

Cases

Coronavirus - CS112010

A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.

Cases